Refund policy

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at support@shopogapparel.com within 14 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. Once reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Sizing

Please review the available size information carefully before placing your order. Because our apparel is made to order, we cannot accept returns or exchanges when the size ordered does not fit as expected.

If we shipped a size different from the size shown on your order confirmation, please contact us and we will make it right.

Cancellations and Order Changes

Production may begin shortly after an order is placed. If you need to cancel or change an order, contact us as soon as possible at support@shopogapparel.com. We cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions

If you have any questions about your order or this policy, contact us at:

support@shopogapparel.com